At our recent ASFA National Legislation Discussion Group, we shared some reflections on how super funds might improve claims handling by drawing on lessons (and cautionary tales) from banking.

At a recent session of the ASFA National Legislation Discussion Group, experts from the AFCA, Heather Gray and Ben Norman, presented current data and key policy developments.

Things go wrong. Not occasionally, not rarely—regularly. Anyone who's worked in superannuation or funds management for more than five minutes knows that, despite best intentions, processes fail, member expectations aren’t met, the regulator isn’t impressed, or a promising initiative loses momentum.

At the June 2025 ASFA National Legislation Discussion group webinar, James Koval, Chief Policy & Advocacy Officer at ASFA provided an insider's look at the future of superannuation policy.